Handling over a billion calls annually, our contact centers know the meaning of global cover. And with our consulting experience, we can provide an even wider range of solutions for enterprises in the U.S. – and the rest of the world.
Convergence: BT’s network convergence portfolio enables an enterprise to deploy all voice, video and data services over a single, flexible, end-to-end infrastructure.
Security: BT has one of the world’s largest security practices and provides large-scale information technology and security solutions for 20 of the 50 largest companies in the world. BT provides 24 x 7 x 365 monitoring for security processes for customers worldwide. Since the acquisition of Radianz, Counterpane and INS, BT's security team has expanded significantly, with more than 1,200 client-facing security and services professionals today providing IT consulting and solutions to enterprises in the U.S. and around the globe.
Mobility: BT helps enterprises restructure their operations to remove constraints on physical location, increasing flexibility and facilitating collaboration across the company.
Contact Center: BT is a leading practitioner of CRM. We help organizations around the world create effective CRM strategies across multiple channels and deliver first-class customer service. BT operates over 100 call centers worldwide and handles over one billion calls annually and has established more than 4,000 contact centers for customers globally over the last ten years. BT invests some $600 million annually in R&D for contact centers.
IT Outsourcing and Transformation: BT Global Services also has 9,500 professional services people skilled in business and process transformation, change and project management, solutions design and innovation. The acquisition of INS increases BT's presence in North America and enhances BT's consulting capabilities, particularly in the areas of enterprise architecture and governance, business productivity, information risk management, and infrastructure transformation.